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Frequently Asked Questions
What is your life experience with therapy?
In addition to spending time in my own psychotherapy, I regularly attend continue education seminars/workshops/courses, and stay current with new research/developments. I am a life-long learner and am committed to clinical and professional excellence.
A therapist in therapy? Yes, I have benefited from therapy at different times in my life. Just like everyone else, I have experienced relationship issues, personal challenges, and loss. I chose to process my thoughts and feelings in a safe, empathetic, and warm environment that was, most of all, free of judgment. In my experience, I felt more connected and understood by therapists who had themselves been in therapy. I felt like they “got it” because they had been there too.
What are your areas of expertise?
Listed below are some of my areas of expertise. Many of these areas overlap. Since my training in individual and couple therapy was based on systems theory, my view is that all personal and couple issues are connected and interrelated. They are not separate and stand alone issues. If you are experiencing relationship struggles, it makes sense that you might also be stressed and/or depressed. My approach is integrative which means I combine different approaches and techniques to fit your needs. I find this form of therapy to be inclusive and flexible.
For example, I am not a strict Cognitive Behavioral therapist, but I do use CBT tools in almost all of my work. CBT techniques are problem-focused, goal-oriented and practical. So while I am not a pure CBT therapist, I am happy to borrow CBT techniques I believe are most effective in my work.
My practice is LGBTQ+ affirmative. I have worked with many individuals and couples from the LGBTQ+ community.
I see adult individuals, couples, and families with adult children.
My areas of expertise:
- Depression and loneliness
- Anxiety and nervousness
- Relationship satisfaction, intimacy, and sexuality
- Creating and maintaining strong boundaries
- Life stage transitions
- Self-esteem issues and assertiveness
- Stress management
- Grief, loss, and bereavement
How long are therapy sessions?
Sessions are typically between 50-55 minutes in length.
How often are therapy sessions scheduled?
I usually see clients once per week, but this can be adjusted based on your needs and my availability.
How can I schedule my first appointment?
Scheduling an appointment can be done by:
Emailing me at jennifer@jennifer-wolff.com
Calling me at (847) 962-6408
Filling out the contact form on the contact page of my website
If you do not hear from me within 24 hours, please assume I did not receive your call/message.
What are your fees?
My regular fees are $160 for an individual session and $180 for a couple session.
How can I pay?
I accept cash, personal checks, credit cards (through IVY Pay) and Chase Quick Pay (through jennifer@jennifer-wolff.com). Payment is due at the time of service (including your co-pay/co-insurance/deductible payments). All checks should be made payable to "Jennifer Wolff.”
Can I assume my outpatient mental health insurance is the same as my medical insurance?
No. Your medical insurance and your mental health insurance are two different insurance policies. Even if you have BCBS PPO for your medical insurance, it does not mean that your mental health insurance coverage is with BCBS.
What mental health insurance do you accept?
I am an in-network provider for Blue Cross/Blue Shield PPO only.
If you are unsure of your outpatient mental health coverage, please verify your coverage by contacting BCBS and ask the following questions:
- Do I have outpatient mental health benefits under my BCBS PPO policy?
- What is my deductible and has it been met?
- How many sessions per calendar year does my plan cover?
- What is the coverage amount per therapy session?
- Is approval required from my primary care physician?
What if I have Insurance other than BCBS PPO?
If you would like to use insurance other than BCBS, I am happy to serve as an out-of-network provider. You will need to pay the full out-of-pocket fee at the time of service, and I will give you a monthly “super bill” which you can then submit to your insurance company for reimbursement. Reimbursement varies from carrier to carrier and from plan to plan.
As an out-of-network provider, I cannot verify your outpatient mental health insurance coverage. It is important that you call your insurance company to verify outpatient mental health insurance benefits before your first session in order to avoid any confusion or surprises.
Here are some questions you may want to ask your insurance company about your mental health coverage:
Note: Important — please document the name of the person you spoke with and the date and time of the call.
- Is my outpatient mental health insurance coverage with the same company as my medical insurance coverage?
- I would like to verify my insurance coverage for outpatient mental health services.
- Do you reimburse for out-of-network providers?
- What is my deductible?
- Have I met my deductible?
- What percentage will you pay for each session?
- Is there a maximum number of sessions per calendar year?
- Is there a maximum amount of benefit payments per calendar year?
- Will you cover CPT code 90837?
- Do the sessions need to be pre-authorized or pre-certified?
Do you accept Medicare?
No, I am not a Medicare provider.
What is your policy regarding cancelled and/or missed appointments?
A scheduled appointment means that time is reserved only for you. If an appointment is missed or cancelled with less than 24 hours notice, you will be charged the full session fee unless we agree that it could not have been avoided. (Please note that insurance does not pay for missed or late cancellation appointments.)